Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: De1160
from Ohio
Verified Purchase:Yes
Once I got the correct download, it worked great. The only reason I did not give it 5 stars is because it no longer automatically downloads, you have to choose Mac or Windows. It took me almost an hour & help from a computer expert to figure it out.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Susie481
from Escanaba, mi
Verified Purchase:Yes
I have used H &R Block for my taxes for years. I wouldn’t use anything else.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: mnrover
from Huntington Station, NY
Verified Purchase:Yes
I was mad that H&R Block software did not include Form 8911 (Alternative Fuel Vehicle Refueling Property Credit). This is a major oversight and caused me to have to use FreeTaxUSA in order to do my taxes. The lack of Form 8911 should have been noted before I paid for the software. I have been using it for over 20 years so I considered myself a loyal customer. The credit I got with Form 8911 was $560.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unhappy 2day
from SC
Verified Purchase:Yes
Could not transmit return on April 14th and change multiple times for state filing
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Servers crash on deadline day, highly disappointed
on April 19, 2024
Posted by: LateFee
Verified Purchase:Yes
Terrible, no official updates. Got late payment
.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JohnnieC
from Central Illinois
Verified Purchase:Yes
I have used.this software for many years but this is end. I'll try another brand. Each year they change things to the detriment of ease of use. The programmers just do what they want, and it's not good.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bones200
from Ca
Verified Purchase:Yes
With outshe on 4-15, i was charged 4 times trying to send my state return. Horrible message as yo what the error was.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: QK11
from Oklahoma city, ok
Verified Purchase:Yes
The tax tool is great and easy-to-use. The most critical issue is your server crashed the last few days of tax returns. This causes me unnecessary stress of not knowing if I'll be able to file my taxes on time. As a major corporation, you know the same peak volume occur at the same time every year! Yet, you still let the server crashed. That's poor execution and key reason for me to seek other tax software next year.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock