Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
incorrect treatment of deferred income W2 for NJ
on April 19, 2024
Posted by: laxman37
from central NJ
Verified Purchase:Yes
Been using the deluxe product for years and have been very satisfied. However I ran into an unexpected issue this year. My only W2 income in 2023 was a distribution from a deferred income plan. There were no issues with the Federal portion of the return, but when H&R Block Deluxe 2023 applied that W2 to my NJ return it classified it as "other" income and prevented me from e-filing my NJ return.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
I have used it for years and am mostly satisfied.
on April 19, 2024
Posted by: Lee12345
from Nashville
Verified Purchase:Yes
Everything worked all season until the last two days when server were inaccessible
BAD GATEWAY
I mailed an extension for my protection after 2 days down, but I was finally able to file online on the evening of April 15th.
BAD GATEWAY
I mailed an extension for my protection after 2 days down, but I was finally able to file online on the evening of April 15th.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: shannon5th
from Syracuse, NY
Verified Purchase:Yes
I'd never paid estimated NYS taxes before. I started the IT-205 form, entered my estimated taxes for the year, and expected to be taken through a process where the taxes would be calculated. I also expected to be able to double-check before finalizing the transaction. Neither of those things happened and I ended up allowing NYS to take out the full amount of estimated taxes for the year, which has caused me many problems. I've checked online: others have had this problem in past years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sgm122
from Export, PA
Verified Purchase:Yes
I was unable to efile when I attempted due to an “bad gateway” error message and multiple temporary authorization charge holds were placed on on my credit card each time I attempted. Ended up having to take additional time and pay to efile my state return. Simply unacceptable.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JTRogue
from Winsted, MN
Verified Purchase:Yes
Each year it seems to get better. I have been using it since 2002
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: HR_block_user
from Phoenix, AZ
Verified Purchase:Yes
I have used this program for many years. It is very easy to use. It imports last year's content, so you don't have to type everything again and again. Very good software, acceptable pricing.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
absolute garbage, server down for hours on tax day
on April 19, 2024
Posted by: kylex
Verified Purchase:Yes
title says everything. no announcement, asked customer to wait or manual file without giving an ETA, given its sole purpose is e-file tax, what happened is unacceptable. my software still cannot show correct status till today and i cannot file state. Stay away and thank me later!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Software had issues submitting to irs on game day
on April 19, 2024
Posted by: BrianPCLE
from Cleveland
Verified Purchase:Yes
Charged multiple times and took many attempts to submit and file.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock