Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: CynJ
from Katy, TX
Verified Purchase:Yes
I bought this thru a third party vendor and was disappointed in the outcome. In all my years of using I’ve never run into the problem of e-filing. When purchased it says I can do up to 5 e-files free. After submitting two returns for free the next two I did I had to pay out of pocket because it claimed I had reached my limit. If the limit is 5 free why was I only able to do 2?
Very disappointing.
Very disappointing.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DaveR1854
from Salem, VA
Verified Purchase:Yes
I have been using this product for many years and it has never let me down!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: mlee86
from OKC
Verified Purchase:Yes
The software was fine but when it came to E-file I could not and I tried multiple times. This caused my credit card to be charged every time I tried to efile. This caused a lot of confusion so this needs to be fixed in the future.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MikeinDenver
from Denver
Verified Purchase:Yes
I’m a long term user of HR Block tax software and generally like it. This year I had two problems. First was a paid upgrade to Premium that didn’t properly install. Second was the server crash that happened while I was attempting to submit. While I understand that glitches happen, there was zero communication about the server issue for almost 24 hours leaving customers with no idea if it was their own computer, router or software and panicking about whether taxes would meet the filing deadline.
Cons: Time consuming
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tux24
from Nj
Verified Purchase:Yes
Very happy with purchase less expensive than other software and imports files with no issues. Software easy to use no problems updating software or with e file
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Pallen1
from Jeffersonville,IN
Verified Purchase:Yes
Had trouble sending in the electronic federal in, but called in the next morning and resolved the issue.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Dal2000
from Michigan, USA
Verified Purchase:Yes
I've been a loyal customer for more than a decade. However this year, H&R block let me down in a big way. Buying premium, I found out that it could not handle filing as a Trust or Estate! This was not what I was led to believe.
Then I could not eFile my taxes the weekend before April 15 (Monday). Surely they would have been prepared for the volume of customers that needed to file by Monday!?! In the end, I had to file on paper and now I need to deal with a dozen credit card charges on my CC bill for eFile attempts that did not go through!!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Warren S
from Iowa
Verified Purchase:Yes
This continues to be my choice in tax software providing great value for the cost.
I would suggest that they better highlight the changes in tax code from year to year. I have been using them from year to year from when itemizing deductions mattered. I would have liked some notice of how the process had simplified on the state side. It would have made the process even faster and simpler.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock