Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: JS321
from Minnesota
Verified Purchase:Yes
I had to send in a paper copy of my Iowa return a day late and I'm sure I'll have to pay a penalty. Your system was down for 6 hours on tax day, April 15th and when it came back up, I was able to send my Federal and Minnesota return Electronically, BUT it refused to try and send my State return for Iowa !!!
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Posted by: Way Overtaxed
Verified Purchase:Yes
Continues to be a solid basic product. the costs for additional state software and the state filing fees are high though.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WGJames
from Jacksonville FL
Verified Purchase:Yes
I use this software every year & love the ease & accuracy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Posted by: Chris420
from Phoenix, AZ
Verified Purchase:Yes
I’ve been using H&R Block software for the past 15 years. Every year I have loved the ease and convenience of using the software and filing my taxes. This year, however, the system was down for two days when I tried to file. I felt I was in danger of missing the deadline on tax day so I printed my state return and mailed it off, which was a huge inconvenience for me, gathering all the necessary paperwork and standing in line at the post office on tax day. I managed to pay my tax bill online (without the help of the H&R Block software) and I came home and tried again to file my Federal return. After hours of trying and being told the system was still down, it finally transmitted the Federal return successfully. I feel like the software was good for preparing my taxes, but completely failed at filing, which we paid for. Add H&R Block to the growing list of companies that was formerly good, and is no longer, like Boeing. Next year I’m paying someone to do my taxes so this never happens to me again.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Worst experience in last decade using software
on April 19, 2024
Posted by: HR User in Ga
from Georgia
Verified Purchase:Yes
I had a glitch with some form during check that was very troublesome to fix and was not relevant to my taxes due to my age?? I also had 24 hours of uncertainty trying to E-file on the 14th and 15th which I found unsettling. It may seem harsh but in 2024 servers have to stay up during final push on day before Tax day if you are a Tax Prep/Filing company!
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Joba53
from Cypress, TX
Verified Purchase:Yes
I used this software every year. It helps as it uploads information from last year so I know what I need to input for the current year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: AC2025a
from Allentown, PA
Verified Purchase:Yes
This software did an ok job of assembling a tax return, but when I went to e-file, HRBlock's servers were too busy/full to send it, so I was out of luck. Had to mail it in. Might as well have saved my money, and done it the ordinary way.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bdupree
from Charlotte, NC
Verified Purchase:Yes
I've used H&R every year as long as I can remember. The last 3-4 years, I switched to the download-and-install version for specific reasons. This year after spending hours making sure everything looked right, I had to endure the stress of receiving about 24 straight hours of "bad gateway" errors when trying to send my taxes. I owed money, so my payments to federal and state were tied up in this H&R server issue. I even started trying to transmit the day before on 4/14. On top of that, I had to sit there and watch about 20+ pending credit card holds show up for every attempt I made to eFile. This is the last year, I promise you.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock