Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Brian333333
from St Louis
Verified Purchase:Yes
I have been using the product for over 15 years and never had much of an issue. This season they had a major outage that almost had thousands of customers late on taxes. Hope they learned and correct the mistake for next year.
Value
4
Written by a customer while visiting HRBlock
Posted by: Taxpayerjohn
from Phoenix, AZ
Verified Purchase:Yes
Software worked well, but on tax day for a gateway issue to prevent transmission of my return was a cause of great anxiety.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Never had problems until the 2023 tax-year softwar
on April 19, 2024
Posted by: Loyal Customer1990s
from MD
Verified Purchase:Yes
So many things that weren't explained... Errors on the forms the program would not let me manually fix... Every other year has been smooth. What happened this year?
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Relieved007
Verified Purchase:Yes
The software did not transfer my interview question for w 2 text withholding onto the form and so I spent much sorrow and consternation thinking I owed a bunch of money to the IRS before it was found all the way at the end in the review.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great questions to capture all income and deductio
on April 19, 2024
Posted by: Nina01
from White Rock, NM
Verified Purchase:Yes
I had issues this year with rental and royalties form. I believe the calculations are incorrect. I ended up reporting royalties under misc to get correct results.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: do not have one 111
Verified Purchase:Yes
The program definitely made tax filing easier. I think this year's version was less intuitive -harder to follow. And there were some glitches that took a lot of time to get around, such as the program's inability to accept a 1099 Misc. that included both rentals and royalties.
Pros: Maximizes refund
Value
4
Written by a customer while visiting HRBlock
Posted by: Another Disappointed
from New Mexico
Verified Purchase:Yes
Program does not do a great job of explaining tax laws
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Efile experience on 4/14 and 4/15 were terrible
on April 19, 2024
Posted by: Bbbccc
from Denver
Verified Purchase:Yes
HR block efile returned bad gateway errors from evening of 4/14 to until 3pm CT 4/15. It’s a long worrying waiting period. The company didn’t have info about the outage communicated. This was terrible.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock