Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Terrible experience while efiling the tax return.
on April 19, 2024
Posted by: Soured20
Verified Purchase:Yes
I have been using HRBlock tax filing software since 2013. This year was the first time, I had a very bad experience efiling my tax returns using the HR Block s/w. Every time I tried to file the return, it came with the cryptic "efile Bad Gateway" error message. It kept suggesting that the problem was with my internet connection or with my internet provider. There were no explanations or status messages on the HRBlock website and there was no online help available. Since this happened on the last filing date (April 16), I did not have the option of printing and submitting the return using the postal service. After multiple tries, and still getting the error message, suddenly I got a message in my mailbox saying IRS had accepted my return, even though the software on my desktop kept showing the filing status as "Not filed". Overall, the experience was nerve racking and left me frustrated and in a limbo until two days later, when I saw that IRS had withdrawn funds from my bank account for the amount I owed IRS. What a mess!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Server Issues and Multiple Credit Card Charges
on April 19, 2024
Posted by: CL159
Verified Purchase:Yes
I repeatedly got "bad gateway" messages when trying to submit my returns electronically. I understand technical issues can arise, but it is very frustrating that my credit card was charged each time this happened. To be overcharged and not receive service should not happen.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Deadline filing issues
from Ohio
Verified Purchase:Yes
Software was defective at filing deadline and created much anxiety as filing online was prevented due to software technical issues
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: no nickname hate them
from CA
Verified Purchase:Yes
I used another tax package before. After using your Deluxe product I am now putting the former tax package aside. Your product ,is easy to use, not complicated and I got more money on my return than the old one. You are my go to Tax software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Zippo1947
from Florida
Verified Purchase:Yes
Federal Tax Return server was down for an unacceptable amount of time. That should never happen.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BChing
from Ca
Verified Purchase:Yes
I would like to be able to have the ability to click on an item and have the software take me to the page that I inputted the information or where the information came from.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: D Bugz
Verified Purchase:Yes
Interface is kind of a cross between old mainframe and modern internet app. It's kludgy and annoying, but I've been using it for years so must not be too bad, though I'm not sure for next year. It does fall short in a few limited esoteric areas, eg Section 1256, "We don't carry this amount for you..." So you have to remember that and know how to do it yourself.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sandy1990
from Colorado
Verified Purchase:Yes
This is my 13th year using this software and I am continually satisfied with how easy the software is to use. This software has all the schedules and justification forms included, bonus. Very happy with this tax software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Written by a customer while visiting HRBlock