Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Grandma68
from Maryland
Verified Purchase:Yes
I've been using HRBlock tax prep software every year since I switched from filling in a 1040A by hand. It gets easier every year, even though each new year brings a new quirk to my situation. It gets me through tax season. It even handles the ins and outs of coordinating state with federal. It still takes time to assemble all the input documents, but that applies to any tax prep method. This year I could import my W2 from a pdf. That saved time and typos!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: skickh
from Ohio
Verified Purchase:Yes
Not very confident In the technology of transmitting the return. H&R Block server down for at least 12 hours the day before taxes were due.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ahud2
from Texas
Verified Purchase:Yes
Block server was having problems while I was trying to send my return. I got an error message several times before getting an email that it has been accepted.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Awkward to use, especially when you dig up a 1099
on April 19, 2024
Posted by: Peter5387
from Seattle, WA
Verified Purchase:Yes
It's not super painful to use, but adding in additional data late in the process is actually super awkward. Like, you finally dig up a 1099 that you couldn't find before. You can't just tell the software you have a new 1099; you have to figure out which part of which interview to re-run.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jrocker
Verified Purchase:Yes
Could not transmit on 5/15/2024 as your system was down!!!!!
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Block Hater
from Florida
Verified Purchase:Yes
It was all good until April 15th when I couldn’t file because of a bad gateway error that H&R Block took forever to resolve and there wasn’t much communication. You had one job to do, make sure your customers could file their taxes on tax day and you failed miserably. I guess it’s back to Turbo Tax next year.
Pros: Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Not retired yet
from Arkansas
Verified Purchase:Yes
I have used your software to prepare our taxes for years now and this is the first year I have had issues. :( I know you do not control the internet but anything you could do to prepare for the expected onslaught of filings next year would be appreciated.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: VLT2
from Marshall, Virginia
Verified Purchase:Yes
Great software. Have been using it for years. This year I bought the Deluxe and did not get the state software for free. Had to pay. Dissapointed.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock