Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Cpangali
from Tracy, CA
Verified Purchase:Yes
I have been using this software for over twenty years, and it has repeatedly delivered great results.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Inability to submit on-line return created problem
on April 19, 2024
Posted by: Cmul
from West Coast
Verified Purchase:Yes
Last minute inability to file electronically was unacceptable.;
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Not too happy cannot efile past amended returns
on April 19, 2024
Posted by: Mike Cv
from Wisconsin
Verified Purchase:Yes
Great for 2023 return, but not happy I could not efile past amended returns and had to mail in paper copies.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: thefacts
from Tennessee
Verified Purchase:Yes
I have been using this program for years, and I think this program is GREAT!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Assessment of 2023 HR Block Tax Software Package
on April 19, 2024
Posted by: Adam_12
from Oceanside, Ca.
Verified Purchase:Yes
I have used HR Block tax software for several years. The software for this year seemed to be "dumbed down" compared to previous years. While this may have helped speed up the process in many instances, it prevented the user from dealing with intricate issues in some other instances. In my case, I was able to fix one issue that prevented my electronic Federal tax submission from initially being accepted. However, I was not able to get thru the boiler plate to remedy a problem that prevented my electronic California state submission from being accepted. In the end I had to print out that submission and mail it.
Pros: Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Robbunchanumbers
from Milwaukee, WI
Verified Purchase:Yes
After installing the software and trying to let it do its own updates, it repeatedly failed to connect to its server, suggesting that the computer wasn't connected to the internet, or that maybe a firewall was blocking its access. Neither of these issues were the case. Instead, I later learned that the software cannot update itself unless it is installed on your C: drive.
Really.
None of the error messages mention this. I can't be the only person who keeps their software on a different drive from the OS, can I? Why is this even an issue?
After resolving that, I was a victim of the tax day downtime. I had to wait around 4 hours for the servers to come back up in order to successfully complete my e-file. Did I mention that the state e-file fee is re-posted each time you attempt and fail to e-file?
Strongly considering looking at other options for 2024.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: James BOG
from Tucson, AZ
Verified Purchase:Yes
I tried to file my tax return on Sunday April 14th for several hours and again on April 15th until it was finally accepted on the afternoon of April 15th. Extremely stressful only to be topped off by being charged for my 1 and only State filing. HORRIBLE EXPERIENCE!!!!!!!!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gateway Downer
Verified Purchase:Yes
Pathetic that the servers go down on April 14-15. Would never buy this again.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock