Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,272 Reviews)
Rating breakdown 149,272 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,434
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,803)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Bug had me pay for the state e-filing three times!
on April 20, 2024
Posted by: yo24
Verified Purchase:Yes
It has worked great for many years until it's not. This year, I had to change the filing status. When I submitted the Federal and State returns, IRS rejected my return. When I corrected an error based on the software's prompts and submitted that version by paying the State e-filing again, IRS rejected it again with the same error. I had to change the filing status to delete a form and submit the returns by paying the State e-filing fee the third time. That last returns got accepted.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DT01
from New Jersey
Verified Purchase:Yes
It failed to do some forms that resulted in its recommendation of paper filing in the very last minute. Very disappointing. I had to remove the form for e-filing, resulting in substantial increase in taxes. Fix the problems before you sell the product please.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Godspeedshop
from Huntsville, Texas
Verified Purchase:Yes
When I was ready to e-file it jumped to a new download and did not return to were I was so I didn’t know if it sent to IRS or not. I waited a few days then checked the app again and so the day before filling deadline it says not filed. So after about 15 attempts to send I printed it out and mailed it.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ellen555
from Southfield, MI
Verified Purchase:Yes
I am satisfied with the product. I've been using it for many, many years, and my expectations are high! I'm not happy with the STATE software hike in price. I think it is unfair.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Lah2
Verified Purchase:Yes
You allowed us to file a return that got immediately rejected by the IRS. It was all about the 1095-A. Something similar happened last year. Get your act together.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Edosbear
from CA
Verified Purchase:Yes
Have been using H&R for many years, has been a solid program for me every year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Professor D
from KS
Verified Purchase:Yes
I've used this program to do my taxes for over two decades now!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ck546
from Midwest
Verified Purchase:Yes
I have used this product for years. Because of the processing delay on April 14 I will never use it again.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock