Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,272 Reviews)
Rating breakdown 149,272 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,434
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,803)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
I almost thought I was going to miss the April 15
on April 24, 2024
Posted by: Jfs2024
from La Grange, KY
Verified Purchase:Yes
After s3veral tries I was finally able to send my efile on April 15
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Rich243
from Seattle, WA
Verified Purchase:Yes
This year I was disappointed by H&R's failure to accept E-file submissions for over 16 hours on April 14 to April 15. Importing 1099- B from the broker did not work this year, for grouping sales, I had to enter the group sales manually. Also the "Take Me To" wizard did not automatically take to me to the Form 1116 dialog. Apparently Form 1116 must be manually selected, but there is no warning from the software telling of this requirement
Cons: Hard to import documents
Value
3
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dynamite MI
from GR Michigan
Verified Purchase:Yes
The program does not allow you to go back and check on items or amend data input without causing issues going forward.
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sly23
from Lafayette,Co
Verified Purchase:Yes
I got this tax software just before doing my taxes and it works really well.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: JP81
from Iowa
Verified Purchase:Yes
It's one thing for something to be easy to use but I believe that this software isn't just easy to use, it balances ease of use with the ability to communicate and correct complicated equations.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Pickleball Tim
from Monmouth, NJ
Verified Purchase:Yes
It took four tries to file my federal return, and each time I was charged a fee to file my ONE state return.
Pros: Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dreampacker
from UT
Verified Purchase:Yes
In the past I have had no problem with the program. This year it was one problem after another. It didn't seem to give an option to save and exit, so I just had to leave it open and then lost much of my data when the computer shut down. I tried reloading the program a couple of times and still the data entered was lost. I had to spend hours re-entering. It just didn't seem to be as user friendly this year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Awful. Your program crashed and you were absent.
on April 23, 2024
Posted by: H and R Block is Awful
from Springfield, NJ
Verified Purchase:Yes
You failed. Your program crashed at a critical time, the day before tax day, and you did NOTHING too communicate with your customers. Cowards. Never again.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock