Have been using your software for a long time. Would have rated it excellent except for two issues: (1) slowness and quantity of updates was tedious. I realize the lawmakers are often responsible for delays but this was particularly annoying because we were expecting a good refund; and (2) there was a noticeable increase in quantities of data required and a plethora of mini worksheets. In the end, we got the refund and have put the matter to bed.
I have used this software for years, it is easy to complete, but don't try to file early in the season because there are several updates to the software and you will have to start over if there is an update.
The software was helpful but it didn’t seem as user friendly this year.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, April 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.