I was concerned that I had to manually add some figures to a worksheet I felt the software should have handled. Then e-filing was down for days when taxes were coming due. Company was slow to acknowledge the issue. And took the attitude of "just mail it." But preparing to mail returns takes time and we paid for Federal e-filing. Each e-file attempt caused a new hold on the credit card for the state e-file. This was a terrible experience.
I have used this program for the last several years. It is easy to load onto my computer and is easy to use. There is plenty of help along the steps while entering your information.