Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,272 Reviews)
Rating breakdown 149,272 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,434
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,803)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Message on rejection, not clear and instructions o
on April 26, 2024
Posted by: PeachyJaws
from Conway, AR
Verified Purchase:Yes
Did not tell me exactly what to do to correct. Took several long calls and holds to find out how to correct
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Trustworthy but maybe not comprehensive enough
on April 26, 2024
Posted by: Mickey 91
from Wooster, OH
Verified Purchase:Yes
I have used H&R almost exclusively for the last dozen years or so. Lately, the products seem to be getting stripped down. For example, there used to be videos covering various topics - no more. When it offers to explain how it calculated certain entries, it often just gives generic description of that entry. Also, it makes assumptions that are incorrect (rather than asking for a Yes or a No) and then locks in the wrong answer (such as if we live in a school district that collects income taxes - we don't). It's still a good product, but I don't have the confidence in the results that I once did.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Centreville VA
Verified Purchase:Yes
OK Not much to say Need to re structure sequence of information.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: jmarr
Verified Purchase:Yes
I have used this software for years. Easy to understand and use. Never had problems.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: A C Dan
from San Ramon CA
Verified Purchase:Yes
It’s cheaper than having a tax preparer do our taxes. Some features such as stocks gain/losses calculations made it so much simpler just by downloading from the firm.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Terry1923
from Orlando FL
Verified Purchase:Yes
Treatment of my rental income from a timeshare was confusing and not the same as it was in previous years.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nick Kram
from New Jersey
Verified Purchase:Yes
I have been using HR Block for many years. Never considered switching.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: daphid
from Pueblo, CO
Verified Purchase:Yes
I am most familiar with filling out the form old way. Your system assumes the user is an idiot and walks through WAY too many questions to arrive at a fairly simple answer.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock