Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,271 Reviews)
Rating breakdown 149,271 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,433
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,662 out of
61,802)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: NancyRC
from Rancho Cucamonga, CA
Verified Purchase:Yes
I've used Turbo Tax for over 10 years so I'm very familiar with its ability to walk the user through various scenarios. HR Block is not as easy. For example, the installation procedures required the user to KNOW how to install software in general. It didn't lead the user to start installation when the download was completed. If there were questions about a certain tax situation, HR Block would merely pop up a "pat" explanation -- no examples. Turbo Tax, I believe, uses bots to customize the answer.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Not Coded To PropAddress States Without Income Tax
on April 26, 2024
Posted by: JimSu
from Seattle, WA
Verified Purchase:Yes
Having relocated from CA to WA last year, I had to file in CA, but NOT in WA, as it has no income tax. The software kept throwing up "errors," asking for State Income and Taxes withheld for WA, not allowing me to complete my returns until that info was input. I finally, just put in the Fed Income and zero State Tax withheld. Next year, I'll just use the free IRS service.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sharon6285
from Pennsylvania
Verified Purchase:Yes
I have been using the H&R Block software every year for at least 10 years. I think the program is very easy to use, and feel confident that my taxes are filed correctly when I submit.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Dbach
from Oregon
Verified Purchase:Yes
I have been using for many many years. Always pleased with it!
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: dub26
from Mullan, ID
Verified Purchase:Yes
This statement is not true for everyone as the IRS sent me a letter stating that I should receive my refund by the end of June which could be about 4 times longer.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: PHM6
from Florida
Verified Purchase:Yes
Been using several years ago after Turbotax jumped their price
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Tom2515
from Flanders, NJ
Verified Purchase:Yes
The software functioned exactly how I expected it to do. Easy to work with.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Vero51
from El Paso,Texas
Verified Purchase:Yes
The step by step was very helpful and easy to understand all throughout the interview. I will definitely use the software if H&R Block again
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock