Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
4
Easy to use, but hard to correct some mistakes
on April 13, 2026
Posted by: EmJayNC26
from North Carolina now
If you answer all the questions in the interview accurately and have all the necessary information before starting, this is easy to use. If you misunderstand a question and have to go back and change the answer, it can result in having to modify the generated form, because changing a "yes" to a "no" doesn't remove the entries from the previous misunderstanding (normally a good thing), but this can then ripple through the entire return. I really liked that the accuracy review caught one of those necessary updates. This difficulty is caused by the complexity of our tax system, including the many different types of 1099 forms, many of which require different processing, which is why we need a software program rather than filling out the forms by hand, but it's frustrating. Once it's all in place, filing was easy.
While I couldn't figure out how to automatically import a W-2, the "import from PDF" was a real time-saver and avoided mistyping or putting a number in the wrong entry, both of which I have done in the past.
I would recommend adding an optional "before you start" checklist, and clearer differentiation early in the interview of the forms received that are processed in each question sequence. For instance, stating up front that Social Security statements are NOT "other government payments."
Way easier than doing it from scratch, much less expensive than a paid preparer, and I think this is still the least expensive software program for a return that needs a 1040.
While I couldn't figure out how to automatically import a W-2, the "import from PDF" was a real time-saver and avoided mistyping or putting a number in the wrong entry, both of which I have done in the past.
I would recommend adding an optional "before you start" checklist, and clearer differentiation early in the interview of the forms received that are processed in each question sequence. For instance, stating up front that Social Security statements are NOT "other government payments."
Way easier than doing it from scratch, much less expensive than a paid preparer, and I think this is still the least expensive software program for a return that needs a 1040.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Golf vr
from Nc
Verified Purchase:Yes
I’ve been using H&R Block for quite a few years now, and this was the first year. I was disappointed because I could not electronically transfer my Merrill Lynch tax statements. I reported this problem and it was never resolved so I had to manually enter all of my Merrill Lynch tax statements.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: 654892548663
from Chicago, IL
Verified Purchase:Yes
The app quit unexpectedly several times, had to be restarted. I learned to hit the Save button before exiting each screen, but that shouldn't be necessary.
Also, although I bought the Deluxe with State, the software wanted to charge me when I downloaded my State, which required a phone call. The rep emailed me the State after quite a bit of conversation..
Also, although I bought the Deluxe with State, the software wanted to charge me when I downloaded my State, which required a phone call. The rep emailed me the State after quite a bit of conversation..
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
Have used for many years now. Switched after I had a difficult time with Turbo Tax years ago.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sam9
from NM
Verified Purchase:Yes
I purchase this product so to have nice clean legible IRS Documents. I just wish there was a way to open previous editions/prior years documents with having to buy a new program in order to get the new registration codes. Such as purchasing a new computer and transferring the data files then the programs will no longer work because who knows where the original program registration codes are, especially if downloaded program from internet.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
Good experience again this year using your software to file.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MN
Verified Purchase:Yes
I have been using the H&R Block Deluxe + State Software since 2010. There is no better software in my opinion. It is easy, dependable, and understandable. I have confidence in this software when I begin my annual tax "assignment"!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob 01
from CO
Verified Purchase:Yes
The 2025 version of the Colorado State program changed with respect to how it handled the Military Exclusion portion of income. That change created confusion and to get answers I called the help line several times. I did not get a clear answer. H&R elevated my concern. I never heard back from them. I finally figured it out after several hours of research, and I was able to confirm my result with Colorado DoR. H&R could have done a better job of dealing with this issue.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock