Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
Refuses to file electronically
on July 16, 2026
Posted by: kalics
from VA
The program had to use the "iterative method" for calculating APTC health care payments and because of this, it gave a message at the end that stated because it had to use the iterative method it could not electronically file. What?! No other issues with the return. I had to mail almost 50 pages of tax forms by certified mail but the US postal service has lost my mail. It's been over 6 weeks, stuck in OLATHE, KS. Now I have to print and mail a duplicate. A pain that could have been avoided if the program would have just filed my return electronically.
Value
4
Response from HRBlockBy Maria, Social Media Team, July 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Where am I?
on July 13, 2026
Posted by: DLB Loc
from englewood NJ
I am never quit sure wherre I am in the program. This is especially obvious when inserting info related to different jobs,
Cons: Time consuming
Value
3
Response from HRBlockBy Asiya, Social Media Department, July 14, 2026
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: failyre
from Oak Park, CA
Verified Purchase:Yes
I have used this program for many years, but encountered many problems with it this year.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, July 14, 2026
Hi, thank you for your loyalty over the years and for sharing your feedback. We’re truly sorry to hear that you experienced difficulties this year, especially after trusting us for so long. Your experience is important to us, and we’d appreciate the opportunity to learn more and help address your concerns. Please give our support team a call at 1-800-472-5625 at your convenience. We value your business and hope to make things right.
Written by a customer while visiting HRBlock
Posted by: Tkdye
from Texas
Verified Purchase:Yes
Very patient and helpful in guiding me through their product features. All my questions were answered
Pros: Easy to prepare, Easy to import documents
Response from HRBlockBy Asiya, Social Media Department, July 14, 2026
Hello, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: DanTheMan2
from Colorado Springs, CO
Verified Purchase:Yes
I've used H&R Block tax software since the 1980's (previously TaxCut) and have had no problems. I tried the Business version a couple of years back and found it to be more complicated, so have gone back to the Premium since it handles K-1 income from my business just fine.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Thank you for your continued loyalty and support over the years! We're delighted to hear that H&R Block has been a trusted part of your tax preparation since the TaxCut days. We also appreciate your feedback on the Business version and are glad to know that Premium continues to meet your needs, including handling your K-1 income. Thank you for sharing your experience and for being a valued customer!
Written by a customer while visiting HRBlock
Customer Rating
5
EASY TO USE
on July 7, 2026
Posted by: SH716
from Kentucky
This program is so easy to use and to follow the directions given.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Hello, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
No Tax Bracket Information
on July 7, 2026
Posted by: JohnO1
I think the product is basically fine but I think it lacks useful next year tax guidance. The guidance stuff it produces is pretty meek. I couldn't even find my current tax bracket anywhere within the product!
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Hello, we appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: TXSS
from NC
Verified Purchase:Yes
Too difficult to understand. It is not user friendly !!!!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock