Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
on April 13, 2026
Posted by: Partners with kids
My partner and I have two children. I let her take them as dependents but I want to list them as my children without also claiming them as dependents. Your system does not allow me to do that. It automatically list one child as not a dependent but the other child as a dependent, and subsequent questioning did not allow me to disqualify him as a dependent. I think there should be a question about whether you allow another person (your partner) to list your child as dependents while you do not.
Pros: Easy to prepare, Easy to import documents, Fast
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bg77
from New Jersey
Verified Purchase:Yes
Product is ok but incorrect information through multiple layers of support took many weeks to just get a workaround that did not completely work instead of fixing the source of the problem in the software was a painful experience.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Small Text
on April 13, 2026
Posted by: ET2026
from Arkansas
The text is a bit too small on computer screen. Plenty of white space, plenty of room to enlarge text.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: chrR
from NC
Verified Purchase:Yes
Have used H&R Block software for several years.
I am very happy with the application, however, wish some of the instructions/helps were a little more in-depth
I am very happy with the application, however, wish some of the instructions/helps were a little more in-depth
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from The Villages FL
Verified Purchase:Yes
I've been using HR Block for many years and I am completely satisfied with the product.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Lartyb
Verified Purchase:Yes
It works. However, there should be a way to find out within the HRBlock app, where our refund is, not have to create account on another federal or state web site.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Billy Barolo
from Tampa FL
Verified Purchase:Yes
I’ve used H&R Block tax software for my home PC for the past 12 years, & I have always been satisfied with my results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
Adequate but not stellar
on April 13, 2026
Posted by: Highpti
H&R Block is an adequate tax preparation software package. At this point there is little to no innovation, just updates for current tax code. It doesn't fully automate everything, even when it has the information from past returns, forcing unnecessary manual calculations and lookups. The AI addition appears to be mere words to enable them to claim they have it. Frankly, they are largely resting on their laurels and doing the bare minimum to update to reflect current regulations. Sadly, there's little evidence that their competitors are doing anything different. it's a mature industry with little to no innovation.
Pros: Easy to prepare
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock