I was not aware of what seems to be a new credit for real estate taxes for NY state. I had planned the balance between my income and tax withholding to break even at $0, which to me is a personal ideal wrt my tax filings; however this year H&R block found an additional credit that I would not have gotten if doing my simple taxes by hand. Mind you, I don't know if other Tax SW packages would have also identified this real-estate tax credit.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I've been using this product for more than a decade. This was the first year I had issues. The tools and resources provided were not adequate and I found myself beyond frustrated trying to resolve issues before the deadline.
Pros: Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I’ve used the product for 20 years. My taxes are not particularly complicated but I appreciate the questions that give me confidence that I’m reporting income and deductions properly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!