Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,270 Reviews)
Rating breakdown 149,270 reviews
5 Stars
97,767
4 Stars
28,053
3 Stars
10,433
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,661 out of
61,801)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: 2024 program
from Hamilton, Ohio.
Verified Purchase:Yes
It was easy to use, and our refunds were processed and returned in a timely manner.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 13, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Amillerjr
from Lees Summit, MO 64068
Verified Purchase:Yes
I purchased a copy of Iowa state tax and I have not received the product. I am filling the taxes for my daughter who is in a nursing home in Keokuk and I need the product sent to me at my office address 25000 E 101 street Lees Summit, MO 64063.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, May 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Purdue Guy
from Plano, TX
Verified Purchase:Yes
I have used the product for years and it is easy to use. The interview questions do a good job of ensuring all applicable income sources and deductions are identified. The only issue with the Mac version is updating cannot be done within the software I have to go to the website to accomplish this. Otherwise I would have rated this a 5 instead of a 4.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: LAMH69
from Richmond, TX
Verified Purchase:Yes
I have not been using this program for very long. It is a user friendly program, educating you as you go. My only concern at the moment lays with the IRS. I don't understand why an e-filed tax return takes over a month to process.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Horrible experience
on May 10, 2024
Posted by: Chuck1234567
from Houston, TX
Because of changes made ti the program, first I had to reload the program as it crashed at the first update. That was caused by not being logged into my single user as "administrator."
Then, due to changes made in the wrapup and filing, I failed to e-file my taxes, thinking that I had completed filing. Programmer had moved the "print forms" page to come after filling in bank transfer information. That page has in the past been at the very end of e-file process. Big thanks to whoever did that absolutely stupid change!!!
Then, due to changes made in the wrapup and filing, I failed to e-file my taxes, thinking that I had completed filing. Programmer had moved the "print forms" page to come after filling in bank transfer information. That page has in the past been at the very end of e-file process. Big thanks to whoever did that absolutely stupid change!!!
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JackieP33
from Boston Mass
Verified Purchase:Yes
H&R Block worked well for taxes this year. Fast and feels like product prompts for nice tax suggestions.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: TonyLa
from San Francisc, CA
Verified Purchase:Yes
Bought this software and unable to efile on 4/14/2024 and 4/15/2024. Reached out to them and they gave me a full refund of my purchase.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: AnxiousProcrastinator
from Alameda CA
Verified Purchase:Yes
I've used H&R Block tax prep software and its predecessor for well over a decade and found it helpful navigating the insane maze of IRS questions and forms. This year there was a technical issue at the server level preventing e-filing but fortunately it was resolved in time. I will use the product again--and will file earlier so I don't have to worry at the last minute!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 10, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock