Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,288 Reviews)
Rating breakdown 149,288 reviews
5 Stars
97,778
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: bosco2026
from California
Verified Purchase:Yes
I've been using this for years. It does most of the grunt work for me and guides me through the process. No need to thumb through those tedious government manuals and forms. I'm prompted for everything I need and fills in the blanks from my previously filed taxes. Once I've gathered any forms I may need it takes less than an hour to complete both federal and state returns.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
No Ask For Safe Harbor Form Wasted Time
on April 13, 2026
Posted by: No Harbor
from Florida
Spent an hour trying to figure out why not asking to attach Safe Harbor form. Yes it's there it's signed and saved. I've used this for years never an issue but it was waste of time and said when u hit send it would ask for it, it did not. This SUCKS!!!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oak Park, IL
Verified Purchase:Yes
Basically reliable software with some minor annoying features. I liked the easy interview format and the ability to import data from previous returns. Towards the end of the process, I was asked to create a 5-digit PIN; at the same time an inconspicuous Help question noted I must use a pre-assigned 6-digit PIN. It turned out that to advance to the next page I had to enter the pre-assigned PIN elsewhere in the return AND create a new 5-digit PIN.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JimWO
from NY
Verified Purchase:Yes
There’s an annoying flaw in your download website that prevented me from getting updates and also getting the state download. Luckily Google AI recommended disabling Internet Protocol IPv6 and that did the trick. Note that your 2024 program had the same problem but the 2023 program works fine.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
THE BEST TAX PROGRAM EVER
on April 13, 2026
Posted by: BOER
from North Carolina
I HAVE BEEN USING R&R BLOCK FOR YEARS AND I LOVE IT
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Disappointed again no 1
from Pa
Verified Purchase:Yes
Extreme problems year after year down loading software. Must contact support for new down load. This is really getting old!
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NJGII
from Maryland
Verified Purchase:Yes
At the very end of preparing my state return, I went from receiving a refund to owing the state.I was strange because it changed all of a sudden.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Mng in MD
from Maryland
Verified Purchase:Yes
The H&R Block deluxe program for federal is pretty good, but some of the questions and Interviews are not specific enough nor clear enough. For example, the question "Did you contribute to an IRA?" Should be clarified that this is a standalone IRA not one with an employer or rollover or conversion. Several questions are unclear and too vague. In the state (Maryland), there are similar issues and parts completely unexplained.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock