Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,270 Reviews)
Rating breakdown 149,270 reviews
5 Stars
97,767
4 Stars
28,053
3 Stars
10,433
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,661 out of
61,801)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Will Cr
from NEW BRUNSWICK, NJ
Verified Purchase:Yes
I have relied on Block to make tax filing easier and relatively pain free. This despite the entire tax preparation industry lobbying to sustain their profits by intentionally keeping difficult processes in place, unlike most modern democracies.
This year the problems with getting Block to successfully submit to the IRS were BEYOND THE PALE. Yes, Block eventually made things right - but this software is supposed to do one thing, a stressful thing, and it is upposed to make that process easier. it failed at that task spectacularly. You don't get points for eventually making it better when the stress was embodied and the panic you caused was immediate.
Would I recommend this to a friend? I wouldn't even recommend it to an enemy.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: zabs
from Westminster Co
Verified Purchase:Yes
Easier to jump to topics as tax documents become available
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Ken123456
from Mercersburg PA
Verified Purchase:Yes
The IRS would not accept the Federal return because they wanted a PIN that was sent by mail and I did not have it, but they did take the payment from the checking account with the online filing. Very strange to not accept the online return but still take the payment. I also sent a check with my mailed return that I hope the IRS doesn't cash. I'm sure that will be a problem if they do.
I would recommend this to a friend!
Response from HRBlockBy H&R Block Social Media Department, May 17, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: The Lin
from Colorado
Verified Purchase:Yes
The H&R Block tax software for 2023 was easy to use, it got my returns (1040 & state) done as expected.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Gk22
from Wisconsin
Verified Purchase:Yes
I have used it many years and it wooks well. My only gripe is that I can't print page 1 and 2 of the 1940 without printing the 6 additional pages, even if there is nothing on those pages.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SteveInAfton
from Ft Lauderdale, FL
Verified Purchase:Yes
The worse part is gathering all of the needed forms like W2's 1099's, etc. Once you have that its a walk in the park.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Jenny M
from Denver,CO
Verified Purchase:Yes
I love your product, however the server going down ON TAX DAY is UNACCEPTABLE!!!!!!
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Plunger
from Fond du Lac WI
Verified Purchase:Yes
Rarely do I provide electronic feedback, but the server being down starting April 14th and extending to late afternoon on tax day was not acceptable. It's like a plumber installing your shiny new toilet, but telling you it might not flush until sewage overflows on the floor..
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock