I was disappointed in the explanations of questions. For instance, I got rejected 4 times because the software did not explain my wife and my AGI would be the same number if we filed jointly previous year.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
i think the software is very old. please update the software and add a new feature like copilot.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
1
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I’ve being using for years ( back when it was “ TaxCut”) and I have ALWAYS found your software easy to use and I have NEVER had any problems with accuracy.