Continuing to have updates too late in the tax filing season. The one thing I really needed your software package help on was not usable in a timely manner. I ended up having to figure the numbers out myself by hand…….
No, I would not recommend this to a friend.
Value
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Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I am a long time user of the product. It guides you through tax return preparation after copying your info from the previous year. State software is easy to use as well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Generally the software works pretty well. However I contacted support as a calculation didn’t seem to be working right and was essentially told as long as it installs, you’re on your own. Not helpful.