Been using HRB for about 12 years, for ordinary income tax, easy to stop and pick up where you left off, interview process works well; just have your source documents i order and together
I've been using this product and its predecessors for over 20 years. It has worked well for me as far as it goes. It made a small mistake once and my money was refunded quickly. I am a retired financial exec so may not be the best judge of how well it works for those with less expertise. Ex: some of the less frequent credits are simply listed and there are no questions leading you to investigate.
Entered state refund amount. Rather than presenting questions to find out if taxable, said refer to tax codes to determine if table income. If I wanted to read tax codes, I would of never purchased this software.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience