Been using HRB since the 90's and have only had one problem. IRS put my sister on a watch list because of phishing. So, she had to have a 5 or 6 digit code number to enter into the HRB space. HRB software would not take it. Burnt a whole day of frustration and gave up. She mailed it in manually and finally got her refund.
I have used this product for several years and appreciate how easy it is to understand. I have had some years that I just take the standard deduction and some where I have had more than the standard. I can trust the program to help me maximize my claims and come to a satisfactory conclusion for a return that is complete and fair.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I've been using H&R Block tax software to complete my federal and state tax obligations for many years (at least 20) and it's never let me down - great features; easy to use
Pros: Easy to prepare, Easy to import documents, Fast