Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,267 Reviews)
Rating breakdown 149,267 reviews
5 Stars
97,766
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,660 out of
61,800)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: recretired
from Indiana
Verified Purchase:Yes
This software has made doing my taxes and filing my taxes mush easier and much quicker.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 31, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Thereisstuff
from Sussex, WI
Verified Purchase:Yes
Taxcut 23 was rather vexing. The W2 import tool imported my W2 under my spouse. The issue was not easy to spot, which required a call to the Help Desk. The issue even took a while for the Help Desk analyst to resolve. However , the professional that assisted me was very patient, kind, and professional.
I also experienced an issue with the State return. There's a section for State and City retirees that was quit misleading. I received a correction return from the State. While reviewing the correction, I found that there's more information about the deduction in Taxcut; however, scrolling is required and is not evident. The deduction is based on age and I was clearly not eligible. However, the verification tool did not catch the mistake.
I've used Taxcut for many years now and never had any issues in the past. I would urge Taxcut to be more attractive to utilities used within the application. These two issues have tainted my trust in Taxcut.
I also experienced an issue with the State return. There's a section for State and City retirees that was quit misleading. I received a correction return from the State. While reviewing the correction, I found that there's more information about the deduction in Taxcut; however, scrolling is required and is not evident. The deduction is based on age and I was clearly not eligible. However, the verification tool did not catch the mistake.
I've used Taxcut for many years now and never had any issues in the past. I would urge Taxcut to be more attractive to utilities used within the application. These two issues have tainted my trust in Taxcut.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, June 3, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: taxpoor1
from Vestal, NY
Verified Purchase:Yes
I have used this product for several years and have been very pleased with the time it takes to prepare the tax and to submit. Each year, however, I find myself paying a small amount due to not using the correct minimum distribution on a health account. Somehow, the tax program is not seeing this, or it is not entered correctly. I almost think that the IRS is charging me for the new balance because I did not use any of it the previous year and the tax software is only using the current year's amount being put into the account.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, June 4, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AndyB11
from Ohio
Verified Purchase:Yes
I have been a customer for several years and have been satisfied with the software.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, June 4, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gmusci
from Tallmadge ohio
Verified Purchase:Yes
The software worked great for me to complete my taxes and was easy to upload federal taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Customer Rating
5
Its gotten better every year
on May 31, 2024
Posted by: another day
from Southern California
each year I use the software it has gotten quicker and easier to complete the tax returns
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 31, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Jaclarke
from Alabama
Verified Purchase:Yes
I have using H & R Block for years now. Easy to operate and fill out tax forms.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 31, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: stevef56
Verified Purchase:Yes
I had a operating system crash that forced a reloadof the operating system. I was able to redownload the deluxe software plus 1 state program however could not recover the software for the second state I had filed in even though I had a receipt. Help line stated they couldn't help me and that the only way to get the program was to re buy the second state program.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Team, H&R Block, May 31, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock