I've used H & R Block for many years. I'm satisfied with the software. But I do have to say there are many times I don't understand what I'm to do and the help button doesn't always give the answer. If there's call in help, I sure can't find it. Google helps some. I guess maybe I'm not the traditional person using it. We've moved states, retired, have HSAs, huge medical bills. The helps don't help. haha
I use this same software year after year which saves a lot of time and improves accuracy. The software is simple to use and makes me confident of my return. I do not like it that I must pay an additional charge to file the state return. So I mail my state return rather than file.
I've use H&R Block tax software for a number of years. It has proven to be accurate, easy, and worry free. I'm completely convinced this is the best way to get my federal and state taxes filed each year..