I have used HRB tax software for more than 10 years. Formats and instructions are mostly clear and understandable. For people like me who have few unusual tax issues the software works well. When less common items arise, screen forms and instructions can be somewhat unclear. In addition, errors can be confusing to understand and correct.
I have always had my taxes done by a tax professional, but she retired this past year. My son convinced me to try the H&R Block software. It was easy and the instructions were excellent.
This is the fifth year I have used this product. It is ok. No major issues. But the IRS has not made it easy to file taxes. This program helps. I don't have any suggestions for changes.