I have used this product for many years and have never had any problems using it. The only problem that I have had is when I need to speak to a tax expert, I have not been able to
I've been using H&R at-home tax software since 2006. It's convenient and easy to use but not fool-proof. The last two years, after submitting my returns and receiving my refund, the IRS found something I overlooked and sent me an additional refund check. That was a good thing, but I felt that the tax software should have caught my mistake.
I have very uncomplicated taxes. Standard deduction, No property, corporate job, single, no dependents, etc. Not sure how but the software f-ed up and the IRS sent me a bill months later for unpaid taxes. Ridiculous that I even buy software but I wanted the peace of mind that my taxes would be done right. WRONG!!!!!
My only hiccup is that the full price of filing fed and state is not the price you see when you purchase. There is always an extra charge after you've invested time.
Just one example: for 2 years the "Save as PDF" feature on the file menu doesn't work. It takes a time-consuming inefficient way around the problem to get the job done. Every year there's something that used to work, and then doesn't.
I like this software better than Turbo Tax. Although I did have to search for some forms, the search function worked well once I got used to it. I like that it doesn't send you down a bunch of rabbit holes, and waste your time on items you need like Turbo Tax does.