I've used their software for two decades. It is accurate and easy to use. I will continue to use it until ongoing price increases make alternatives, including the free ones offered by IRS, a better alternative.
2021 filing error by the software resulted in both W-2s being attributed to the same person. this led to a major mess that we are still trying to resolve. the "help" line has *not* helped. waiting for IRS decision on amended return filled un Sept 2023 9 months ago, then WILL be filing a claim with Block
After preparing, I owed Federal tax. As I finished and prepared to send, software asked for my credit card. I thought this was to pay my taxes, but it was only to pay for the state filing fee. 3 months later the IRS notifies me that I am late paying my taxes and imposed a $250 fine. This, of course, was my fault for not reading your fine print... but it wasn't very clear that I had to wait until my return was accepted before I should pay.
I appreciate how H&R leads me through all the forms for federal and state specific to my situation. I have full confidence that it is filing correctly and I am paying correct amount of taxes. I am able to file taxes including personal, business, and stock transactions in less than an hour every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast