Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4 out of 5
4.4
(149,267 Reviews)
Open Ratings Snapshot
Rating breakdown 149,267 reviews
5 Stars
97,766
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product. 
(
52,660 out of 61,800
)
Best Buy Privacy Policy
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3 out of 5
3
Usually great
on July 11, 2024
Posted by: DTomazio
from West Bend WI
Verified Purchase:Yes
I’m having issues with the IRS with some calculations and they can’t tell me why the program is not calculating correctly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4 out of 5
4
Response from HRBlockBy Social Media Department, July 12, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Very concerned!
on July 10, 2024
Posted by: Anonymous
from Cleveland
It is mid-July and the government still has not processed my return.
No, I would not recommend this to a friend.
Value
2 out of 5
2
Response from HRBlockBy Social Media, July 11, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4 out of 5
4
Better than average
on July 9, 2024
Posted by: Royman
Verified Purchase:Yes
Fairly easy to use but lacks adequate explanation in some areas. Can be confusing to understand
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3 out of 5
3
Response from HRBlockBy Social Media Team, H&R Block, July 10, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3 out of 5
3
Work and retirement incomes incorrectly added up.
on July 9, 2024
Posted by: HRBlockUse
from Philadelphia, PA
Verified Purchase:Yes
The software failed to add up retirement incomes (from Social Security and RRB) to income from work. IRS is now asking for back taxes for 2022 tax year with interest and penalties .Since the software failed to correctly calculate the right amount of taxable income from retirment and work incomes, I have to withdraw my 2023 tax and do it over.
Response from HRBlockBy Social Media Department, July 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4 out of 5
4
Good product but still not like Turbo Tax
on July 9, 2024
Posted by: JaySheth
from cleveland
Verified Purchase:Yes
Like it for easy tax forms. My filing was not complicated.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4 out of 5
4
Response from HRBlockBy Social Media, July 9, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Hard to use
on July 7, 2024
Posted by: DmitryS
Verified Purchase:Yes
Outdated interface with small and hard to use controls. App crashed several times. Many values had to be transferred manually between topics. Very inconvenient navigation between topics.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5 out of 5
5
Easy to use
on July 6, 2024
Posted by: Laxxreff
from Maryland
Verified Purchase:Yes
Use this each year. Easy to import last year's return and this year's data from my broker.
I would recommend this to a friend!
Value
5 out of 5
5
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1 out of 5
1
Cost me $5000 in state taxes.
on July 6, 2024
Posted by: Anonymous
from North Carolina
It refused to calculate state tax. Federal tax data reset after filing IRS return.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from HRBlockBy Social Media Team, H&R Block, July 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
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