Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
Poor interface and poor function
on February 4, 2025
Posted by: Frustratedq
from Minnesota
When I went to submit my return electronically. After entering all information including my credit card information. The program needs to be updated. So the software closes, loses my inputed information BUT still charges my credit card!! So, after the update, I try it again assuming that my credit card will not be charges twice, the return is submitted. But I am charged TWICE!
Don't you think you would check for updates for the state income tax return BEFORE you charge the customer? Please Make a smarter piece of software! Also the advance button is in a different location on each screen, so the poor interface makes it hard to quickly advance. Really these are simple changes. Get with it . . . H&R Block!
Don't you think you would check for updates for the state income tax return BEFORE you charge the customer? Please Make a smarter piece of software! Also the advance button is in a different location on each screen, so the poor interface makes it hard to quickly advance. Really these are simple changes. Get with it . . . H&R Block!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Brittany, Social Media Department, February 6, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Srb416
from Providence, UT
Verified Purchase:Yes
Good product. Two problems, perhaps because I filed very early.
1. Program wanted me to file a form for carryover charitable contributions when I chose standard deduction.
2. Was difficult to get state forms to print.
1. Program wanted me to file a form for carryover charitable contributions when I chose standard deduction.
2. Was difficult to get state forms to print.
Pros: Easy to prepare, Maximizes refund
Value
4
Response from HRBlockBy Brittany, Social Media Department, February 6, 2025
Thank you for your feedback! Your voice is heard, and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on February 4, 2025
Posted by: JollyGood
from Everett, WA
I have used H&R Block software for several years and have always found it a straight forward guide to getting my taxes filed. The only issue I have had is during the filing step when all is ready for the IRS. You have to enter the prior year's AGI so the IRS will accept/validate the new return when submitted. Each year the software says since you used us last year we have filled this field for you. Problem, the value shown is 0. I have to pull out last year's forms and manually override the value. Simple to do just shouldn't have to do it.
I have never used the 'import documents' option so can not rate it
I have never used the 'import documents' option so can not rate it
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Great tax return software -it makes my life easier
on February 4, 2025
Posted by: Anonymous
from Niantic, CT
Verified Purchase:Yes
I've been using your tax prep software for the past few years and I love how easy it is to file my and my family member's taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Handspinner
from Richmond VA
Verified Purchase:Yes
I have used the software for many years and will continue to use it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Greg 25
Verified Purchase:Yes
I bought your program to do my deceased mother in law taxes and there was only 1 social security check and I keep getting a data error that I can’t get past. Why
Response from HRBlockBy Tra, Social Media Department, February 5, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta
Verified Purchase:Yes
Straight forward interview process for completion of tax data. It helps to have the previous year information to assist in the 1099R entries since the income sources from year to year generally remain the same. The data entries and summaries provide confidence in the data accuracy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
I purchase this program every year. It's so easy to use.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 5, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock