We use Deluxe every year and are happy with the results. There are still areas that we are still not sure what the software is asking us to do. My suggestion is to have someone who is not tax educated read thru the program and then address the problems they have with the questions being asked.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, February 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
This year was the easiest ever. It seemed the state tax forms were much easier as were the federal forms. I managed to do everything rather quickly and was very pleased with the program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Software does the job. Although the help is not great and I always run into glitches in the software that make using it a headache. More often than not, I end up going to the IRS website to get clarification on an item. Quicken is much better. Importing financial data from investments is hit or miss at best and I end up entering manually. The only reason I use H&R block is the price. It does save me time over manually doing taxes.
Pros: Fast
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Carinna, Social Media Team, February 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.