There is a glitch in your software and I called 3 times and no one could help me solve my problem. They didn't have a clue. I couldn't even speak to a software specialist who could help me. I had to eventually solve the problem myself through trial and error
Pros: Maximizes refund, Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Carinna, Social Media Team, February 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Have used this program for the past 5 years, love the ease of the program and the audits at the ends for errors or other discrepancies that would create issues with filling.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Going to a separate website sitting outside of the program to pay federal taxes owed is not liked at all. Incorporate the ability to pay federal taxes owed into the app itself'
Response from HRBlockBy Tra, Social Media Department, February 6, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.