Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Vth52
from Central Arkansas
Verified Purchase:Yes
Been using for years. Very happy with ease to use and results. Only suggestion is to offer software with 1 federal and 1 state e-file included in purchase rather than 5 fed e-files and no state.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: PoolDude
from California
Verified Purchase:Yes
The ease and use of HR Block make doing my taxes very easy. The application is very user friendly, and I would recommend to everyone.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Carinna, Social Media Team, February 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KM85
from Wisconsin
Verified Purchase:Yes
The software makes doing the taxes easy but we've had a problem downloading the state program every year. II's frustrating to have to do this when it's included with the Deluxe + State.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, February 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richfield, Utah
Verified Purchase:Yes
I wish that the software would automatically show the Form 1040 after each section of the interview process instead of just showing the amount of payment/ refund. That would give me more confidence in its correctness.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MGS1946
Verified Purchase:Yes
Confused about how to handle entering 1099-PATR called support and was told to call a tax expert
Cons: Hard to import documents
Response from HRBlockBy Brittany, Social Media Department, February 10, 2025
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Software is Easy to Use
on February 9, 2025
Posted by: ScottyO
from Illinois
I have been using this Deluxe + State software for many years and am highly satisfied with the step by step process that goes through all the requirements for producing my tax return. I always feel confident that nothing gets left out, and the audit process is also very reassuring so I know that everything has been checked. I also appreciate the painless e-filing process going straight to the IRS and the very prompt response I get when the IRS has accepted the return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, February 10, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Been using this software since at least 2009. Have always been totally satisfied with it. This year was no exception. Very easy to use and dependable .
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 10, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
3
Still lacking key capabilities / no improvements
on February 9, 2025
Posted by: Kev00006
from Bothell WA
Been using this product for years and have not seen improvements to import common financial forms from more institutions. Hard to tell if this is a product or institution issue. All I know is had to type in financial firm address on 6 different 1099-R forms from Fidelity workplace benefits. And then when trying to e-file, came back with multiple issues that were not flagged during program's audit. And every time there is program update, requires a reboot of my computer to complete the update.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, February 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock