Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Jack542
from Hailey, ID
Verified Purchase:Yes
There is some confusion when I downloaded capital gains information from Quicken. I could not tell where the data was deposited. I entered the data again from my account 1099 B statements and ended up with a Schedule D that double counted the Proceeds and Costs of the securities. I took redoing the entire input of data to correct. Maybe there could be some warning regarding going the Quicken download approach versus the direct input approach
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Shelby5555
from New York
Verified Purchase:Yes
It is always difficult to go thru the numerous steps before the return is set to be e-filed
Once the return is filed however things usually go smoothly.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: some_user
Verified Purchase:Yes
My tax situation is not complex, just some W-2s,1099-INT, 1099-DIV and 1099-B, so I did not use some of the more advanced features in the software. It did save me lots of time to read the IRS pubs, and the e-file is convenient.
It also has some issues at the same time. The W-2 PDF import does not work consistently, so I have to manually type in the data on some W-2. The help and AI-assistant do not cover its own error messages, and the AI-assistant is less useful than any search engine. The state portion even misses some form, so I have to go to the state's website to download the PDF, print it out and file it in snail mail.
It also has some issues at the same time. The W-2 PDF import does not work consistently, so I have to manually type in the data on some W-2. The help and AI-assistant do not cover its own error messages, and the AI-assistant is less useful than any search engine. The state portion even misses some form, so I have to go to the state's website to download the PDF, print it out and file it in snail mail.
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Big Boo Boo
from southeast
Verified Purchase:Yes
I can't believe I left turbo Tax for this! The program kept asking me for info. I never, ever, had to provide on TT. Examples: wanted me to fill out some form (8626 or something like that) because of an IRA distribution from an inherited IRA. On tax review, kept giving me the same errors to correct even though I didn't have the info they wanted because there wasn't any info to give! (on 1099-R-state payer ID, etc and the income was not taxed by the State to begin with! which during the process they never asked if it was tax exempt like TT does ). I found it hard to run reviews at will like TT. It never did complete the imports from Fidelity even though it said it successfully connected to Fidelity, then I had to keep doing it over and over with the same result so I ended up having to input manually!
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NoCPASkill
from Alabam
Verified Purchase:Yes
Performs as. advertised at great price. A long time user!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Frisco, TX
Verified Purchase:Yes
I am happy in general with this product, but there is one area that's very frustrating. They don't support the paperwork for Publicly Traded Partnerships very well. That would be (reluctantly) fine if they at least included all the necessary forms in their program for you to be able to fill in the added forms and include in your filing, but that doesn't appear to be the case. PLEASE HELP SUPPORT PTP's in the future!!!
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: COB2o
from Northridge, Ca
Verified Purchase:Yes
I have used Turbo Tax for years. Since they went to Windows 11 I switched to H&R. I wish I would have switched much earlier. H&R software is much easier and importing TT’s software was a breeze. I would recommend H&R software to anyone.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Hal65
from Pennsylvania
Verified Purchase:Yes
I have been using this software for years and I like the fact that it imports information from the previous years.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock