Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Bevtax
Verified Purchase:Yes
Always purchase when it first comes out to get things setup prior to actually doing our taxes Had to do an amended return and the process was easy to follow and seamless. Thank you!
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JRGGJR
from Fredericksburg, VA
Verified Purchase:Yes
I’ve used H&R Block software for over 10 years. This year I uncovered a flaw in H&R software that cost me $1,150 in state return. The software’s homepage showed a state return of $3,271, but the State tax form showed a return of $2,121. Unfortunately, I uncovered this when doing my 2024 tax forms due to H&R Block’s auto populate feature for 2023 state tax return, which didn’t match my actual return. I had the same problem this year, but was able to fix it before the return was submitted, since I knew what I was looking for. This year’s problem was caused by updating a field. Though the homepage showed the correct refund amount the form did not. This was fixed by placing a $0 in the offending field. Since I built myself a tax planner database with current tax tables, I can predict my taxes pretty close. Now I do not trust the software but will use it since I know how to fix the problem and can pretty much predict what my federal and state taxes will be.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GenoP
from Huntsville, AL
Verified Purchase:Yes
I’ve been an H&R Block tax software user for 10 years now and have always been pleased, except for this year. The software appears to not have been thoroughly tested prior to deploying. For example, for one of my 1099-R entries the software would update the return showing one running result for a refund, then upon saving the return, and reopening, the running refunds result would change. Re-entering would update the result, but saving again would change the result. Also, when wrapping up the state file kept showing 6 issues that needed to be resolved. The issues claimed the state, state ID number, and distribution information for each of the 6 1099-R entries was missing, when in fact the data was indeed entered. Re-entering the information didn’t fix the problem. For each 1099-R the form shows two fields each for entering the state info, so entered the data in the second row, leaving the same data in the first row, and that fixed the problem,
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, February 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philadelphia
Verified Purchase:Yes
I have been using your app for quite sometime and it is really user friendly and improves every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Theynotlikeus
Verified Purchase:Yes
Price. You jacked it up about 30% yoy. Greed, let the fall of capitalism and the second coming of the Bronze Age collapse begin.
Response from HRBlockBy Amy, Social Media Team, February 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas City
Verified Purchase:Yes
I have been using H&R Block software for years and have always been very satisfied with it.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, February 18, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: salified user
from West Virginia
Verified Purchase:Yes
I have used this program for years. Like it for the most part very simple.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Be very careful when using this tax program.
on February 18, 2025
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
Tried to do a whatever type return to see which way would save me the most money. Took out the what if information and then finished the tax return. The results didn’t look right to me so I went back to the return. Couldn’t get it to delete the information I used for my what if tax return. Finally I had to do a total new tax return and delete the one I was trying to do a “what if” tax return on.
If I had not realized that something was wrong, I would have filed a return that was requesting a refund for the wrong amount.
I would have been guilty of filing a false tax return. I sure didn’t want that. May have to go to a different tax program next year. I have used your program for over 20 years. Are you aware of this program with your tax program? If I weren’t a CPA I probably would not have caught this program problem.
If I had not realized that something was wrong, I would have filed a return that was requesting a refund for the wrong amount.
I would have been guilty of filing a false tax return. I sure didn’t want that. May have to go to a different tax program next year. I have used your program for over 20 years. Are you aware of this program with your tax program? If I weren’t a CPA I probably would not have caught this program problem.
Cons: Time consuming, Doesn't maximize refund
Value
3
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock