Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,263 Reviews)
Rating breakdown 149,263 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,607
85%of customers recommend this product.
(
52,657 out of
61,797)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Cupertino, CA
Verified Purchase:Yes
After installation, the software worked fine.
As in years past, however, installation of updates was wonky. Every update did not install, even though some messages described downloading the software.
The only solution was to restart my Mac and then immediately re-try to install the update. This worked OK.
Please improve your software update feature so that it works without having to restart my computer.
As in years past, however, installation of updates was wonky. Every update did not install, even though some messages described downloading the software.
The only solution was to restart my Mac and then immediately re-try to install the update. This worked OK.
Please improve your software update feature so that it works without having to restart my computer.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media, February 23, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Kitkat24055
from Martinsville, VA
Verified Purchase:Yes
We were very pleased with the outcome of our taxes
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Not good, doesn't seem very trustworthy
on February 23, 2025
Posted by: Emmaaaaaaaa
from WA
Got this to do my own and my mother's taxes and the program appears to have several bugs in it. The accuracy review kept asking me questions I did not need to answer according to the actual program. I had to go back and totally restart the return process from scratch, got a DIFFERENT accuracy error. It wouldn't allow me to fill in the slot on the extended form that was in question, but had no provision for it in the short form. Then when I went to the end, resubmitted, went back through again, it actually submitted the return. Praying we don't get audited for this crappy, stupid program.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Des Moines, Iowa
Verified Purchase:Yes
Been using for years but have run into two situations the desktop software did not handle well. Last year, my son’s multi-state returns were coded/submitted out of order; it took months and another app to fix. He was told the cause was a known bug in the software. This year my state return was put on hold when my fed was rejected yet I got an email saying the state was submitted and a hold for the efiling fee put on my credit card. Software did not submit or resubmit state once the fed was accepted so I spent a few days with 2 efile fees pending (first was released after 5 days). Mine cannot be a unique situation.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: meaningless name
Verified Purchase:Yes
You do such a poor job with states; I have quit buying them. They cost is too high and I guess you still charge extra for e-filing the state. I have used Block for years, but I am wondering if federal fill and save forms are for me.
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hello, we appreciate you taking the time to provide feedback about your recent visit. We're sorry that your experience with us did not meet your expectations. Your satisfaction is important to us, and we'd like the chance to make things right. Please get in touch with our support team at 1-800-472-5625 so we can better understand your concerns and improve our service.
Written by a customer while visiting HRBlock
Posted by: PC FAMILY
from St Charles MO
Verified Purchase:Yes
I have used this software for almost 20 years and love it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DonH2024
from Wi
Verified Purchase:Yes
Worked well. Was dispatches I had to mail in my star forms, however that is a result of Wisconsin requirement.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: moa46
Verified Purchase:Yes
I paid for this last October at the lowest price it was to be offered . . . and then watched you sell it for $5 less after the first of the year. You had my money to play with for 3 months and then lowered the price!! As to the product, I felt the instructions regarding Required Minimum Distributions were confusing.
Response from HRBlockBy Tra, Social Media Department, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock