Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,262 Reviews)
Rating breakdown 149,262 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,657 out of
61,796)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Hayward Ca
Verified Purchase:Yes
Have been using your programs for years and always satisfied.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Noah Juan
from NJ
Verified Purchase:Yes
Great program. Easy to use. Could be less expensive for basic folks taking the standard deduction. Don't like that I have to pay to eFile my state return At least one efile should be included.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, February 26, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: DONE 2
Verified Purchase:Yes
It worked, but getting it via the download versus a hard drive copy, is a pain. Have had an issue with the confirmation code each year and have to call to get a NEW one.
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: RD15
from Washington
Verified Purchase:Yes
I have been using the software for years, which saves time as many of the fields are already populated with data. The program itself is pretty straight forward and helps save time with ongoing checks. I no longer need to itemize, but it is still nice to go through the process to see if any tax law changes.
I agree to the terms and conditions - if only by "Name" what you are listing is the below "Nickname". While your product is pretty clear, your survey terms needs work.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
2
Software should know more of what I did last year
on February 26, 2025
Posted by: Anonymous
from Austin TX
Verified Purchase:Yes
I shouldn't have to open last year's return to find and enter depreciation style and amounts and other continuation items. It doesn't instill loyalty in me to continue using your program.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DDeeaann
from washington
Verified Purchase:Yes
Buying this product was confusing, please make clear what you are buying, program download vs access to your online program. I wanted the download but first time trying I was led to the online. I am disappointed with the program from the size of what is visible, especially scroll bars to the lack of ease in moving around in the forms.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Griz71
from Raleigh, NC
Verified Purchase:Yes
I’ve used this program for years now and appreciate the consistency they have maintained.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 26, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to use, could use improvement for QCDs
on February 26, 2025
Posted by: Bud B
Verified Purchase:Yes
I have used H & R Block Software to file my taxes for many years. I find it quite easy to use, but hit a snag when I was entering my 1099-R info. I turned 70-1/2 in 2024 so I was eligible to start making charitable contributions from my traditional IRA. I was glad that I was aware that some of my IRA withdrawal was not subject to taxation, because on my first pass through, I did not see the reduction based on the Qualified Charitable Distribution (QCD). It did not help that the government does not break that amount out on the 1099-R. I spent a fair bit of time finding out how to enter the QCD amount (finally editing the 1099-R to enter the QCD). It was far from obvious on how to do that. My brother had the same issue. This is definitely an area that could be improved, It would be very easy to overlook this reduction in taxable income.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock