Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,262 Reviews)
Rating breakdown 149,262 reviews
5 Stars
97,762
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,657 out of
61,796)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Mike 74
Verified Purchase:Yes
Have used this for over 10 years and it gets easier every year!
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gl002431
from Tyler, TX
Verified Purchase:Yes
This is taking a little getting use to. For years I have used Turbo Tax which made filing electronically pretty easy. I’ve run into a couple of roadblocks that delayed filing electronically but all-in-all, this seems to be a good program to use.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 28, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: EddH
Verified Purchase:Yes
I have been using this for years. Easy to use. Indicates that you had information in the prior year. Done as soon as the last 1099 was in
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GCY01
Verified Purchase:Yes
I bought this program about a month ago for the third year in a row. I am extremely satisfied with the program, its' efficiency and ease of u se. We received our refunds in a very timely manner.
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: lpcrow
from Manitowoc, WIsconsin
Verified Purchase:Yes
I've used H & R Block Software for years. I've never been disappointed with the results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 28, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Good, but...
on February 27, 2025
Posted by: No Ordinary Jo
from Austin
The interview questions are confusing around 1099-R RMDs. The questions need to be more clear about under/over accumulation. Either the calculations in the software are off or the questions are unclear regarding the amounts of RMD taken. I spent over an hour researching this before finally figuring out why the software was showing a penalty on "excessive accumulation." Please fix this issue!
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, February 27, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: thconsumer
from Indianapolis, IN
Verified Purchase:Yes
Been using the product for many years, and appreciate it has good value - reasonable price for an accurate outcome.
The various interview workflows are overdue to be reviewed. They have not been improved for years. Most could be simplified, e.g. "Do you need to itemize?" Several also need disambiguation - the instructions can be interpreted in multiple ways, leading to confusion and errors.
This 2024 season in particular, there seem to be more false positives being flagged during Accuracy Review and no way to report these as bugs - so this feedback is now showing up in a public review.
The various interview workflows are overdue to be reviewed. They have not been improved for years. Most could be simplified, e.g. "Do you need to itemize?" Several also need disambiguation - the instructions can be interpreted in multiple ways, leading to confusion and errors.
This 2024 season in particular, there seem to be more false positives being flagged during Accuracy Review and no way to report these as bugs - so this feedback is now showing up in a public review.
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 28, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: frustrated art
Verified Purchase:Yes
after updating the software on a started return, the software would not total my federal withholding correctly. The return kept saying I owed over 45K and would face a penalty. The updated software ignored over 47K in with holdings. I discarded the initial return and opened a new return but the same fault recurred. After several hours I found the fault in the mini work sheets. The software kept attributing my federal with holdings to my home state despite the entries being correctly done in the interview section. (which has no income tax). I manually moved the data to the proper federal box.
Response from HRBlockBy Corrina, Social Media Team, February 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock