Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,260 Reviews)
Rating breakdown 149,260 reviews
5 Stars
97,760
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,606
85%of customers recommend this product.
(
52,656 out of
61,795)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Federal Return Rejected
on March 4, 2025
Posted by: bobo19283
from ohio
My return was rejected because I did not enter an Identification PIN for a dependent. Why was this not required by the Software? Why was this NOT flagged as an error by the software? Very Frustrating!
Cons: Hard to prepare
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 4, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: WhyMI
from Lansing Michigan
Verified Purchase:Yes
Easy to use.
Other than that, I don't like that there is no way to ask a question. I have sat on hold for hours and got nowhere. Why is there no way to ask a tax question like placement of an item or an unusual situation.
Other than that, I don't like that there is no way to ask a question. I have sat on hold for hours and got nowhere. Why is there no way to ask a tax question like placement of an item or an unusual situation.
Value
3
Response from HRBlockBy Abbie, Social Media Department, March 4, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Whacko
Verified Purchase:Yes
This is the first time I have used H&R Block software. It was a great experience. Very easy to use! Very easy to file taxes online!
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NC
Verified Purchase:Yes
There was a section this year on RMD's that could have been explained better.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 4, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Memphis TN
Verified Purchase:Yes
Easy to use especially for downloading data from Schwab or other companies.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jurie
Verified Purchase:Yes
Thanks, For All Your Information And Making Better To Understand! Very Helpful!
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Francisco peninsula
Verified Purchase:Yes
I have used the Block Tax program and years and continue to be very happy with it.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mrk1
from South Carolina
Verified Purchase:Yes
Kept getting error code when trying to download my financial institutions data
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, March 5, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock