Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,259 Reviews)
Rating breakdown 149,259 reviews
5 Stars
97,760
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,656 out of
61,795)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: JS67096
from AR
Verified Purchase:Yes
Most was good, but previous years worked a lot better. Lots of confusing questions with no hint of how to answer on my investment gains & losses even though the 1099 was imported directly into the software. It simply created unnecessary opportunities to create errors and was aggravating to use.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: 907Akg
from Alaska
Verified Purchase:Yes
Excellent program that I can import my brokerage account stock trading information.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
Have been using your program for years and have always been very satisfied.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cardinal71
from Grand Rapids, MI
Verified Purchase:Yes
Been doing my taxes with your software for years, always well worth it. Thorough & easy to understand.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Madison, WI
Verified Purchase:Yes
Have been a long time user and am very satisfied. Always clear and reliable. Downloads and filing is a breeze.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from VA
Verified Purchase:Yes
I have used this software for many years and I am always totally satisfied each year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington state
Verified Purchase:Yes
I bought this program once it was offered online, as I have done for several years. I keep buying this program because it delivers the expertise I need.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AnonymousMel
from MN
Verified Purchase:Yes
Ok. The explanations aren't always good enough, forcing me to read the irs tax publications anyway. One example is for 1099Rs received when you're a beneficiary after someone's death. Your explanations for how the tax code works in that situation are not good. I'm not sure that using H & R block really saved me any time compared to just doing it my hand like I used to!
Also, it would be nice if the state property tax portion or the software could be completely separate from the rest of the state portion, considering they have separate due dates, and property tax forms don't arrive in the mail until end of March, when your state taxes are typically already done and e-filed. It's odd to have to go into the middle of the program to access the property tax portion again.
And finally, it would be helpful if you made it so the interface would fill your screen when the H&R block window is expanded to full screen. Sometimes I like to scroll in the main window to increase the size of the text to make it easier to read, but there is barely any screen real estate for that to happen in, so the next button gets cut off so I can't see it. You then have to scroll back out to hit the next button. Not a very user-friendly interface in that regard.
Pros: Maximizes refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 7, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock