I found most of the features in the software easy to use with the exception of the underpayment penalty section.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Team, March 6, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I have used H&R Block tax software for years and continue to be very happy with it. I particularly appreciate the ease with which I can download 1099 information from my investment broker.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 6, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
When filling out charitable contributions for donated clothes using deductionpro for thrift store values, form 8283 was generated. However, deductionpro did not fill in the cost basis field, which flagged during error review. I manually typed in a number, but then later went back to adjust it and was unable. Clicking "override" on the form editor for the cost basis field disabled my return from being submitted electronically.
Also, it would have been nice to be able to append the deductionpro itemized list of items as a supplementary part of the tax return for electronic submission.
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Help function need improvement, design so it finds the best answer off the web. Which I had to use 4 or 5 time to get the answer to my question
Pros: Easy to prepare
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 7, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.