Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,258 Reviews)
Rating breakdown 149,258 reviews
5 Stars
97,759
4 Stars
28,053
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,655 out of
61,794)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
Runs and Works Very Well
on March 10, 2025
Posted by: Robert Burns
from Kansas City
Very easy to use with good support and additional information when needed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bill7388
from CA
Verified Purchase:Yes
Missed quarterly payments entries first time through. Could make it more obvious.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: msd629
from New Jersey
Verified Purchase:Yes
Software was very helpful getting taxes done early before going to Florida on a winter break. I find the steps easy to follow and some formulas are done automatically especially regarding amount of Social Security income that gets taxed. State software worked well also.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jackstaxtine
Verified Purchase:Yes
I have used this product for year and it has done a great job for me!
Also they provide great online resources to field questions u may have.
Also they provide great online resources to field questions u may have.
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Omaha, NE
Verified Purchase:Yes
I never used any other tax software. I'm very happy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from illinois
Verified Purchase:Yes
Have been using for 30 years. Haven't needed tech support for at least 10 years.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Frustrated with nicknames
from Duarte, CA
Verified Purchase:Yes
I've used your tax preparation software for many years and have always had problems entering data correctly for the foreign tax credit Form 1116. Your program loops me through three times asking the same questions. Maybe this is because the Form 1116 has three columns for three different foreign countries but your software does not make it clear and I entered the same data 3 times which was incorrect. This year I called your help line and the best they could do was refer me to the IRS instructions which I find confusing. I use your software to avoid having to discern the tax instructions. I finally got it correct when I tried to submit to the IRS and your software told me to fix an error in the Form 1116. I had to compare to my 2023 returns Form 1116 to make the correction.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: JWillum
from Oregon
Verified Purchase:Yes
I completed the Federal in good time and there were no issues. The state of Oregon was another mater. Having the mini forms was a big adjustment. It made the process harder.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock