Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,257 Reviews)
Rating breakdown 149,257 reviews
5 Stars
97,759
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,654 out of
61,793)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Tax savvy software unsure
Verified Purchase:Yes
How to efile an amended return is not clear. I followed the instructions and when I print it shows the regular return.. I do not hVe confidence in the software.
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Decatfish
from Torrance CA
Verified Purchase:Yes
Easy to use I've been using your software for 6 years now I would recommend to anyone
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Fast and easy walks you through everything A+ grade. Can’t beat the price been using for years and have no complaints to date.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: earthsurgen
from Washington State
Verified Purchase:Yes
I purchased HR Block again this year been using it for 10 plus years. The program has several glitches mostly impacting seeing the text information in some screens. Whats concerning is will the program accurately record and transmit my inputs to the IRS?
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
Have used product for over 8 yrs and even though I have a new computer and had to manually add al my information it still remains easy to use. Completed easily and refund received promptly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
Works great. I have been using the software for years and have no major issues with it
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent software, improvement suggestions imposs
on March 10, 2025
Posted by: Pete94
from Michigan
Verified Purchase:Yes
1. In many of the screens for entering data (e.g. 1099-DIV, 1099-R, etc.) very often there are multiple entries for the same company, just with a different account number and/or owner. On the opening screen for that entry, all the previous year’s entries are shown, but there can be (in my case) 4-5 from the same company. The only way to pick the correct one to enter or edit, is to open each one until the correct one is found.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Suggestion, provide a ‘Nickname’ option for each entry. That way I can distinguish if it is mine or my spouse’s, and which of our several accounts. (My bank does this for all my payee’s, for example, so I can tell which account to pay at our hospital even though the payee for each is identical)
2. When a new account gets added to these entries, it gets added to the bottom of the list. The same company could then be 1st, 2nd, 10th and 13th, not very convenient for data entry. Please provide an option for moving entries together.
3. In these same screens, often an entry will not be used for one year only to return in a subsequent year. Please provide a third option (other than “Edit” and “Delete”) called ”Not Used/Retain” to retain an entry for future use, but keep it from being flagged as a missing entry during the review.
4. You provide no easy feedback path on your website. That is bad for getting customer feedback and improvement suggestions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: FrankT
from Upton, MA
Verified Purchase:Yes
I am unable to do automatic updates and can’t do my state taxes because of this. I am waiting for a callback from support to resolve this issue.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock