H&R Block Deluxe software told me I was unable to file my Massachusetts taxes electronically because it didn't have some state form. Filing by paper is a real pain. I may not used their software next year.
Pros: Easy to prepare, Fast
Cons: Time consuming
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
It was ok I thought I purchased what I used last year but I chose the wrong thing. Last year I used HRBlock Online which seemed more user friendly and was able to get all my previous year’s information, whereas this one did not. I also did not like that I had to pay to while the state. Wished it was all inclusive like the one I used last year.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
After my husband died I wasn't sure I would be able to do my own taxes. Your product made me feel confident and has enabled me to successfully file for two years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!