Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Tax Filer 2026
from Newnan, Georgia
Verified Purchase:Yes
I have been using HR Block software since 2012. It is user-friendly for self filers and the prompts are fairly simple to follow.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TBD2021
Verified Purchase:Yes
I been using This program since my first taxes back in 2021 5 years ago it helps a lot.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Greensburg, PA
Verified Purchase:Yes
I was very disappointed this year in your software. I was upset that I had to pay to file our federal tax return, where as in past years we did not. Also I found that your software did not have the questions to ask if we had purchased a qualified car made in USA to get the interest expense credit. Also, your software does not do "what if" scenarios like what our tax situation would be as married filling separately instead of married filing jointly.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dzenis
from Los Angeles, CA
Verified Purchase:Yes
Very disappointed. it has it's limits. i payed for upgrade to Premium. it seemed very outdated too brief of explanations and would not process my State taxes . We had a simple sale of a vacant lot , needed to file Form 593 and your software would not efile it. At last minute we had to file by paper, which was high stress and very difficult. . I read that if I bought TurboTax instead, I could have efiled.and it would have been much more simple. The premium was exactly like Basic which I usually use. Your help was rerrible .
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
HUMANS NEEDED FOR UNCANNED ISSUES CHAT HELP WITH
on April 17, 2026
Posted by: HUMANS NEEDED
from Amherst, OH
Verified Purchase:Yes
Not happy with the software. For the 2nd year in a row, I had to file my federal in error because I couldn't undo nor restart WITHOUT importing the previous year.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tucson
Verified Purchase:Yes
I have used H&R BLOCK software for over 20 years. The software has been consistently 5 star, top shelf, best on the market.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Speedy Girl
from Fontana CA
Verified Purchase:Yes
I buy it every year so I really appreciate how easily and quickly I can file my taxes
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rocketx15
from Va
Verified Purchase:Yes
Bought Deluxe with State. Disappointed that the program didn't have the built ins to perform all of functions I needed. I had to complete IRS worksheets for manual entry. Also disappointed that there is now a charge to file my state return
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock