Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,257 Reviews)
Rating breakdown 149,257 reviews
5 Stars
97,759
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,654 out of
61,793)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Blockheading
from Olathe, KS
Verified Purchase:Yes
Two glaring errors or bugs I experienced with this years' software. #1 This software does not correctly handle when your mortgage was sold and so you have two mortgage interest and property tax forms. Worse H&R Block KNOWS of the error because there are calculation directions and advice regarding working around that issue which are also incorrect & useless. #2 The state tax software program improperly defaults to a standard deduction, does not query for the user to select nor logically select itemization when it can and should do so, and only manual manipulation of the KS SCH A form selects the proper use of itemized results. If not for my above and beyond diligence I would have owed $2,000 more in taxes by this negligently released software. Really this result is certainly a fair case for a refund on the guarantee. Lastly, there are two points inside the software where it provides opportunities to review, but the first won't send, and the second is simply just a bad URL!
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This year was a hard form to file for inco.e tax. The 800 # help was a joke. The local office didn't know anything about the software we The consumer buys to do our own taxes. The lady at the local office tried her best to help me.
Cons: Hard to prepare
Value
2
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York, NY
Verified Purchase:Yes
I have been using Taxcut for over 15 years and trust it compeltely
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Fj hi trcv
from Wisconsin
Verified Purchase:Yes
Easy to use but a little more expensive than I would like.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Wissota57
from Kentucky
Verified Purchase:Yes
I have purchased this product for a number of years. A calculation error persists in the KY version. I have reported this error for at least the last three years and it never ever gets fixed. If this simple calculation is wrong, how many other more complex calculations are wrong?
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Consistent design and easy navigation appreciated
on March 11, 2025
Posted by: Anonymous
from Wichita, KS
Verified Purchase:Yes
I have used this software for years and have always been happy with it. I especially appreciate that the style stays relatively the same each year so that I do not have to learn how to navigate anew as I begin the next year’s tax preparation.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I bought it late in 2024. Why? I was confident in the software, it’s quality and the results it produces.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Mongo1
from Wickenburg, AZ
Verified Purchase:Yes
I've been using H&R Block Software for years and it keeps getting better and easier to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock