Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,257 Reviews)
Rating breakdown 149,257 reviews
5 Stars
97,759
4 Stars
28,052
3 Stars
10,433
2 Stars
5,408
1 Star
7,605
85%of customers recommend this product.
(
52,654 out of
61,793)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Mr Gene
from Portage Indiana
Verified Purchase:Yes
I like using your software. Been using it for many years. Keep up the good work.😊
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: davewu1279
Verified Purchase:Yes
Great tax return software and great features, and also good price.
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: None4now
Verified Purchase:Yes
Experienced download issues from the start.
Issue on completing filing. Schedule D amounts were incorrect. (double amounts)
Had to start from the beginning.
Issue on completing filing. Schedule D amounts were incorrect. (double amounts)
Had to start from the beginning.
Cons: Hard to prepare
Value
2
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 82echo
from Arizona
Verified Purchase:Yes
Have used for many years, I like it. They only problem is it asks a lot of questions that I have no idea what the answer is.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cantfindausername
from Springfield, IL
Verified Purchase:Yes
It’s genially not explicating enough. Additionally I used the download for my investments and ended filing double my dividends and capital gains. I put in the correction using the software, which was a good experience but in the end the software double 1099int and 1099div forms. When I got to the correction screen, because it had a blank form, I thought the download didn’t work. In the end, it left last years forms in there after the download.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Steve10120
from Fort Worth
Verified Purchase:Yes
A LOT simpler than trying to figure out all the forms on my own. Interview type of data entry is pretty easy to follow (although the long lists of questions can let you miss some critical entries, for example, the IP Pin is one I've missed two years in a row!).
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Trujac
Verified Purchase:Yes
This is my second year using the product. I am very satisfied with ease of youse the instructions were clear and intuitive.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Disappointed 2024
on March 12, 2025
Posted by: 2024 Disappointed User
from Towson, MD
had to keep re-installing the MD state program which was included in the software...took 2hours to finally get it to install....Then took several times to efile my federal; message was that federal needed to be updated prior to submission!! i updated with i first downloaded the program!! very frustrating and time consuming. Also, the screen kept jumping! Not sure what is going on. I prefer when i could purchase on a CD or Flash drive.. Please do a better job working out bugs next year.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock