I have been using this product for many years. There were several changes that were confusing to me. For example, even though I am of age, I do not receive Social Security income. Quit asking to list my Social Security income. The RMD I took was the one required under the rules. What is all that about under and over amounts? Is the IRS making this more complicated than necessary?
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
I have been using H&R tax software for many years and am finding it increasingly more frustrating each year. It lost all of my 2023 tax info so my AGI was wrong. I had to go to the IRS website to get it before I could file. When looking for the Utah Social security tax work sheet, it took almost a half hour with a rep to find it (and I figured it out myself).
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Joy, Social Media Department, March 15, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.